Zebra OneCare? Support Services

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Maximize Zebra Device Uptime and Business Performance with Zebra OneCare Support Services

Every day, you depend on your Zebra mobile computers, barcode scanners and printers to keep your business up and running efficiently. Ensure you get the predictable and dependable performance you need to maximize device uptime and return on investment for your Zebra devices with Zebra OneCare Support Services. No matter what level of service you need, there’s a Zebra OneCare Service to support your critical operations and help improve business outcomes. Zebra OneCare services set the bar for service, support and repair - with experts that speak 17 languages offering unmatched from-the-manufacturer support — after all, nobody knows our products better than we do.


Basic Assurance

This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:

  • Comprehensive coverage — if it’s broken, we fix it
  • Covers accidental damage, plus normal wear and tear
  • 8x5 local time live-agent support
  • 3-day repair turnaround time
  • Access to restricted software
  • Device Diagnostics for mobile computers
  • VisibilityIQTM OneCare? cloud-based view for mobile computers and scanners provides visibility to repair, case management and LifeGuardTM analytics reports


Maximum Protection

Building on top of Essential support, Zebra OneCare Select provides additional capabilities, including:

  • 24x7 live-agent technical support
  • Advance device replacement - Same day shipment of replacement device
  • Spares pool management
  • Device Commissioning


Advanced Services

When your business requires the highest level of service possible, choose Zebra OneCare Premier for your enterprise devices. Using our Visibility Services and Support Services, you choose the service components to meet the exact needs of your business and your workforce. Key features include:

  • Software Release Management
  • Single Point of Contact for Service Management
  • Incident, and Problem Management via Zebra's Managed Device Service Desk
  • Managed and Visibility service options


Zebra OneCare Fact Sheets
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Zebra OneCare Specialized Coverage

Technical and Software Support (TSS)
Standalone Technical Support Services and Software Support

Resolve all your technical support issues and get access to all the latest software updates with Zebra’s TSS. Features include:

  • Access to restricted software, including LifeGuard analytics, to ensure your software is up to date
  • 8x5 local time live-agent support
  • Priority service levels and escalation paths to ensure speedy resolution
  • 24x7 self-service access to Zebra’s comprehensive library of support materials and entitled firmware updates
Zebra OneCare SV
Right-Priced for Select Printers and TC2X Mobile Devices

This special value service provides the right coverage for the right price for eligible Zebra printers and TC2X mobile devices, including:

  • Coverage for normal wear and tear and device failures
  • 8x5 local time live-agent technical support
  • 5-day repair turnaround time
  • Additional per-incident damage and repair options available
On-Site Support
Certified Service Technician at Your Facility

One call brings a Zebra-trained and certified service technician to your facility. Using genuine Zebra parts, your On-Site Support service technician quickly returns your Zebra device to original manufacturer specifications restoring your operations to full productivity.

  • Maximizes availability of your mission-critical Zebra devices
  • Single point of contact from start to resolution
  • Choose your response level: same business day, next business day or 2 business days

*Includes all parts and labor, travel, complete cleaning and adjustment; engineering changes and two preventative maintenance check-ups per year

Technical and Software Support Fact Sheets
Select a Language
Zebra OneCare SV Fact Sheets
Select a Language
On-Site Fact Sheets
Select a Language

VisibilityIQ? OneCare?

VisibilityIQ OneCare Llogo

VisibilityIQ OneCare is a configurable cloud-based tool extending support visibility beyond repair metrics. Customers can view a series of repair, technical support, contracts and LifeGuard? Analytics reports with quick reference status color-coding indicating actions to be taken across various views.

This benefit is included for valid Zebra OneCare? contract holders for Zebra Mobile Computers and Scanners.

Additional features include:

  • Enhanced navigation and simplified dashboard
  • Replacement of manual reporting with an automated interactive tool
  • Date picker enhancements
  • Site assignment administration feature
  • Site level reporting to identify and isolate problem sites

Learn More About Zebra OneCare 

Terms and Conditions

Technical Support is provided by Zebra under the following conditions:

  1. For mobile Computing devices and standalone Restricted Software products Technical support is available for a period of 90 days from when the instance of Software or Hardware are first shipped by Zebra or, with proof of purchase or license, from the purchase date whichever is later. For DCS hardware Products Technical support is available for the duration of the hardware warranty.
  2. Under a Zebra OneCare Service Contract
  3. Under a Technical and Software Support Contract
  4. Online, via technical articles and solutions in English

NOTES: Services and service availability may differ by region. Please contact your Zebra sales representative for details.

To view Zebra’s product warranty, please visit www.diad1.com/warranty.

No warranties, expressed or implied, are given, and Zebra expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a specific purpose.

Eligible Zebra OneCare customers can request access to VisibilityIQ OneCare via this form.